Customer Service in Modern Business Assignment Example | Topics and Well Written Essays - 750 words

Customer Service in Modern Business - Assignment Example All business in any industry are able to provide the highest quality products and what the business can do to increase its competitive advantage in the market is to deliver service to the customer. It is no longer about the product because the customer can get the product from any other firm out there. Instead, the customer is looking for high-quality service and customer experience offered by the business. This applies to all types of business, whether it is a service business or a business that produces physical goods. This has come to be called customer experience and deals with all levels of service from before the customer buys the product, during the purchase and delivery of the product and the after sale service of the product. This new attitude towards the customer has also changed the way businesses are managed. For instance, in the earlier days, a floor manager would be a person with just a high school diploma. These days, even the lowest managerial jobs such as floor managers are required to be highly educated and if possible, they have to be experts in what they do. They are also paid much better and also stand to earn even more based on their productivity. Their productivity is also measured not only in terms how much sales they make but in terms of how happy the customers are. In most cases when the customers’ expectations are too high or unrealistic, it is because the customers may not necessarily understand what they want. Ironically, it is the role of the business to understand the needs of the customer in such a situation and try to expose these needs to the customer so that the customer can make an informed choice with realistic expectations. Failing to do this would lead to the customer being unhappy and always complaining about the service. The other challenge that a business may have with regard to customer expectations is when the business fails to clearly define the service capabilities. A business can avoid this kind of misunderstanding by clearly defining its capabilities and the parameters within which it is able to give its service to the customer.  

Property in South Korea Essay Example | Topics and Well Written Essays - 1250 words - 3

Property in South Korea - Essay Example An investment requires a medium of exchange and that is usually money. Money is a deteriorating asset in itself and loses value constantly. It is, for this reason, it is exchanged for property which is expected to retain its value. Here is the fallacy that in fact, property achieves a higher value on the fall of the value of money, or rather its purchasing power. Therefore the value of the property is increased due to the fall of the value of money. It is illogical to believe that property has obtained a higher value. But such is the force of the human mind that this has become an accepted belief. The main reason for this belief lies in another fact; that due to the constant expansion of markets the needs of the people increases. While the money supply can be expanded, the supply of physical property remains the same. This mismatch is the real reason why property prices increase due to increase in demand. Morgan Stanley has decided on an astonishing investment in the commercial property previously owned by Daewoo. It has bid a handsome amount of $ 1 billion for this office tower located near the railway station in Seoul, S. Korea. The demand for quality space located in prime business districts is increasing and existing land parcels are extremely difficult to consolidate, leading to unimagined high prices. This deal is no big surprise as Morgan Stanley has a large portfolio of property investments of even larger figures, and has the intention to acquire more properties around the world for its valued clients. The movement of economic liberalization that commenced some thirty years ago is now maturing and covering vast areas and countries, previously considered under-developed, are fast catching on to this progress. This has had multiple effects all around the world. International barriers to trade, movement, and communication are being removed or eased to facilitate free movement of capital and human resources.  

Music and how it Effects Academic Performance

Music and how it Effects Academic Performance My study focuses on students at university level and why they choose listening or not listening to music while they are studying. My research is about music and performance. This fact is needed to be considered especially by the students a lot because it would help them increase concentration in their study materials and would improve their academic grades. It has been found that people who study with music have better GPAs and are higher achievers than those who arent involved in music. Music not only provides entertainment and beautiful sounds, but it has a remarkable effect on memory and learning. BACKGROUND Few years back there was a concept that music distracts the academic performance of students. Even my parents used to agree to this fact that music distracts the academic performance. But now researches show that music increases the concentration level while studying, solving problems. Now days most of the students have their own iPods and they study along with it.Advanced technology has made music accessible to everyone through internet. These people can just go on internet and through one click can download several songs of their choice in no time. Thats the reason I choosed this topic as my research. I wanted to know that does music really increases the academic performance of students. THEORETICAL FRAMEWORK Academic performance Pitch Tone Volume of music Music INTERVENING VARIABLES DEPENDENT VARIABLE My dependent variable was academic performance of students LSE. INDEPENDENT VARIABLE My independent variable in this research was music. INTERVENING VARIABLE Pitch Tone Volume of music NULL HYPOTHESIS There is no relationship between any type of music and students academic performance. ALTERNATIVE HYPOTHESIS There is a relationship between pop music and students academic performance at LSE. ALTERNATIVE DIRECTIONAL HYPOTHESIS There is a positive relationship between academic performance of the students and music. METHODOLOGY PARTICIPANTS My research was a group based study. In order to test my hypothesis a laboratory experiment with maximum interference in the work environment hence controlling certain variables in order to study the effect of those variables. Participants were students were chosen through random sampling from LSE. These group of students belonged to the BBA honors program. APPARATUS AND PROCEDURE I-PODs Test paper having 10 multiple choice arithmetic questions and 10 multiple choice questions on comprehension passage on presentation skills SAMPLE SIZE My total sample size was 60. Which were further sub-divided into control group and an experimental group of 30students each. These groups of students were then asked to solve the arithmetic questions, read the comprehensions in the presence of music. Students answered 10 arithmetic problems, and read comprehension passages and then answer the questions given at the end, without discussing it with their peers. Later, same test was given to the control group and they solved it in the absence of music. The sample was selected using table 11.3 from the book Research Methods for Business by Uma Sekaran. The experiment which I carried out was a lab experiment consisting of experimental group and a control group. In LSE it was carried out in J1 and H2 auditoriums simultaneously under normal room temperature. In J1 I had the control group who solved the given test without music and in H2 I had experimental group which solved the similar group with the music played in I-pods which consist of music in the background. In order to measure the reliability of my testing instruments, test-retest reliability technique was used in which a group of 7 students having GPA above 3 were handed assessment worksheet. After 5 days the same students were tested by making them solve the same worksheet and both the test scored were then compared. Results were positive. Hence this proved that the instruments were highly reliable. The test papers used to measure the academic performance of students had high content validity as it consisted only of basic mathematical questions and comprehension passage. RESULTS My study showed that students who solved the test in isolation performed lesser than the ones who solved the same test while listening to music on an I-Pod. In fact the students who solved the test listening to music did so much quicker than the latter. Percentage calculated in order to determine the performance level of the groups through the marks obtained. i) Experimental Group 86.70%(520/600*100) ii) Control Group 56.50%(339/600*100) DISCUSSION Mental performance can be enhanced by exposure to music. As this research and also similar types of researches conducted worldwide showed positive results so it would be a better suggestion for the students to listen to music while reading any type of material and solving any kind of mathematical problems so as to increase their concentration level. Also music is believed to provide soothing effect to the brain cells so it is in the great advantage of the students to listen to music while reading and solving math problems as it would make them more focused on the material being studied and also would make their minds relax. ACKNOWLEDGEMENTS I am grateful for the cooperation and interest of my professor, Mr. Humair Hashmi, who guided me in every step of this research. It would have been impossible to finish this report without his supervision. I would also like to thank students of LSE for participating for taking the time out and participating and making this research possible. REFERENCES Textbooks Uma Sekaran (2000) Business Research Methods; a skill building approach. Fourth Edition Assessment Worksheet was taken from net and he questions were made with the help of Mrs. Asma Sattar and Prof. Shakeel Bhukari

The Lost Generation :: essays papers

The Lost Generation During World War I, many of the men who fought were only about nineteen years young. These men experienced horrors beyond belief in a matter of years, which is ten times worse than a normal man experiences his whole life. This generation of men, from 1914-1918, who fought in a great war and lived in constant fear of their last breathe, while we enjoy parties, the freedom of being a teenager, and able just to kick back and enjoy life at its prime. This is the lost generation. As tensions grew in Europe during the early twentieth century young teenagers throughout were going to grade school and enjoying life to its fullest. Little do these children know that in a matter of years they will be fighting in one of the most gruesome wars in history. While they were in school the leaders of Europe were contemplating the thought of war and forming alliances. Many people thought that if they went to war, it would be over and done with before they knew it. The people who said this were the lucky ones; they didn't have to fight in it. The kids who did fight in it didn't know what to expect. They were taken from their sheltered homes and thrown into unimaginable chaos. World War I should never have been fought. It was because of a royal family feud that caused millions of deaths. How would one feel if one saw their best friend blown up right before their very own eyes? These kids saw their comrades choke to death because of the fatal mustard gas. They saw friends get shot in the stomach and die slowly of excruciating pain. The dead bodies were innumerable and they had to face their enemy eye to eye and then kill them. These men starved and had to fight off giant rats. Most of these men died of a cause they did not know. If you look at The Gulf War back in 1991, any intelligent person would say how easily we won. We decimated Iraq in a few weeks for two reasons; because of top grade equipment and because of excellently trained men. The men who fought in The Gulf War were between 26 and 27 years old. They were properly trained and had the audacity that younger soldiers lack. The older men also do not loose their youth. They had something that no one can take away, memories of their childhood and teenage years.

Reflection Paper on a Beautiful Mind

A Beautiful Mind is a story based on the life of the famous mathematician John Forbes Nash, Jr. His contributions to mathematics are outstanding. When he was an undergraduate, he proved Brouwer's fixed point theorem. He then broke one of Riemann's most perplexing mathematical problems and became famous for the Nash Solution. Game Theory from then on, Nash provided breakthrough after breakthrough in mathematics. In 1958 John Forbes Nash was described as being ‘the most promising young mathematician in the world'. John solved problems in mathematics that many mathematicians deemed not solvable. On the threshold of such a promising and outstanding career, he then went on to suffer through three decades of a devastating form of paranoid schizophrenia. He lost his teaching professions and his job. He refused all medical treatment and spent years in and out of delusional states. Remarkably, in 1994 John won the Nobel Prize in Economic Science for his work on Game Theory, he was only 21 when he wrote his paper. The story of John Forbes Nash Jr. is definitely connected with Logic, as he is a mathematician. In his breaking of many perplexing mathematical problems, he used logic. And in producing his famous Game theory, logical systems were used. Among the important properties that logical systems can have: ?Consistency, which means that no theorem of the system contradicts another. ?Validity, which means that the system's rules of proof will never allow a false inference from true premises. A logical system has the property of soundness when the logical system has the property of validity and only uses premises that prove true (or, in the case of axioms, are true by definition). ?Completeness, which means that if a theorem is true, it can be proven. Soundness, which means that the premises are true and the argument is valid. In one of the scenes in the movie, where Nash was in a bar with friends, the use of logic was very evident. While Nash and his friends all have their eyes on the same Blonde woman, you begin to sense his ‘genius moment'. He surprises his colleagues with the question that if we all want the same woman, nobody wins, if we all go afte r her friends, nobody wins, and thus there must be a solution to ensure that everyone wins. With that, Nash writes a formula on a napkin, rushes out of the bar and works feverishly on his new theory. The scene shows the art of logic, which examines three acts of the reason: simple apprehension, judgment and reasoning. Simple Apprehension is the grasp of a concept. A concept is also called an idea, a species, an intelligible form, and a mental word. A concept has an extension, which is the group of things included under the concept. A singular concept is the concept of one individual, for example, your concept of President Abraham Lincoln. A universal concept extends to a whole class of things. The more features (or notes) included in a universal concept, the narrower its extension. A transcendental concept is one that applies to anything that exists, for example being, thing, unit, distinct, good, true, beautiful. A concept by itself is not true or false, just as a single word is not true or false. A concept is a sign of a thing, just as a spoken word is a sign of a concept, and through the concept the spoken word is a sign of the thing. A concept is not merely a sensation stored in the mind, but is an immaterial act of understanding. A Judgment is expressed in a complete sentence or proposition. Judgments are either attributive, when we say â€Å"A is B†, where A is a subject and B is a predicate, or existential, as when we say â€Å"A exists†. Affirmation or affirmative judgment is called composition, because we are putting two concepts together. Negation is called division, because we are taking two concepts apart. A judgment is either true or false. Reasoning involves three terms or concepts, and two judgments. The major term is the broadest, the minor term is the narrowest, and the middle term is between the two, included in the meaning of the major term, and including in it the meaning of the minor term. An example is given in the table below (The Structure of a Syllogism). Major PremiseEvery man is mortal. Mortal = major term Minor PremiseKenji is a man. Man = middle term ConclusionKenji is mortal. Kenji = minor term A syllogism is the verbal expression of an act of reasoning. In a syllogism or perfect argumentation, where one thing is given, another thing necessarily follows. Other forms of argumentation give lesser degrees of certainty. A perfect syllogism employes deduction, which is reasoning that starts from general truths, and then applies them in a particular instance.

Similarities That the Friday the 13th and Halloween Movie

This essay will focus on the similarities that the Friday the 13th and Halloween franchises share. First, I will compare the movies and the years they came out. Second, I will touch on the characters and the actors who played them. Third, I will compare the revenue of both franchises. And Finally, I will critique both of the franchises, and hopefully something will be learned about these popular culture and cult horror icons. The Friday the 13th series consists of eleven brutal slasher films; the first one simply titled Friday the 13th( 1980), Friday the 13th part 2(1981), Friday the 13th part 3(1982), Friday the 13th: The Final Chapter(1984) in 3D,Friday the 13th: A new Beginning(1985), Friday the 13th part 6: Jason Lives(1986), Friday the 13th part 7: A New Blood(1988), Friday the 13th part 8:Jason Takes Manhattan(1989), Jason Goes To Hell: The Final Friday(1993), Jason X(2002), Freddy vs. Jason(2003), Friday the 13th(2009). The Halloween series started out two years prior to the Friday the 13th series, and has ten films; Halloween(1978), Halloween 2(1981), Halloween: Season of the Witch(1982), Halloween 4:The Return of Michael Myers(1988), Halloween 5: The Revenge of Michael Myers(1989), Halloween 6: The Curse of Michael Myers(1993), Halloween H20: Twenty Years Later(1998), Halloween Resurrection(2003), Halloween(2007), and Halloween 2(2009). On seven occasions both franchises put out a movie the same years (1981, 1982, 1988, 1989, 1993, 2003, and 2009). Both franchises did relatively well at the box office and over all revenue. Both of the franchises have a slasher character that has stood the tests of time. The Villain in the Halloween movies is a druid cursed psychotic killer named Michael Myers who has 94 confirmed kills. Jason Vorhees is the undead hockey masked being in the Friday the 13th movie series. He holds the record for confirmed kills in the movies with an outstanding amount of 141. Both characters wear a work suit and a mask. Jason Vorhees started out with a pillow case in part 2, and then he found a hockey mask in part 3 which solidified his character. Michael Myers started the killings wearing a William Shatner prototype mask he got from the Halloween store. Both franchises included reoccurring characters played by the same actors. Donald Pleasence was in five of the original six Halloween films, and really did well with his character Doctor Samuel Loomis. Donald Pleasence in fact died in the middle of filming Halloween part 6, and they had to alter the outcome of the movie. I was a fan of Donald Pleasence due to the Halloween movies, and even his black and white films from the fifties and sixties. Kane Hodder played Jason Vorhees in four of the Friday the 13th films (IMDbPRO, 2010). Jaime Lee Curtis played the character name Laurie Strode who was Michael Myers niece, which was not good for her, because he wanted to kill her. The Friday the 13th and Halloween franchises are both in the top five highest grossing horror films of all time; Friday the 13th being number one, and Halloween being number four. The total box office revenue for the Friday the 13th series is $465,239,523, and Halloweens total box office revenue is $366,893,444 (IGN, 2006). Both of the franchises also do well with merchandise sales as well. There is an extended amount of products each franchise has to offer including; masks, costumes, DVDs, t-shirts, video games, toys, dolls, comic books, novels, and bobble heads. The Jason Goes to Hell toy in the Mcfarlane toys Movie Maniacs Collection is a top seller (IGN 2010). It seems that each franchise wants to keep striving; they both have new movies, masks, toys, and comic books coming out this year. Both of the franchises do a lot with their DVD marketing and sales; they have DVD box sets, VHS box sets, extra scenes, digitally re-mastered versions, blue ray, and more. I know this because I have some of that stuff, because I am a collector. I am an all around fan of slasher movies, so I already knew most of what I was going to include. I personally like the Halloween series a little bit better, due to the in depth character origins, and extra creative story lines. There is also a certain amount of creepiness I love about the Halloween films; they are still made very scary and original. I will not take anything away from the Friday the 13th franchise; I think it is almost as good. Friday the 13th is not as storyline oriented as Halloween, but makes up with that in sheer brutality. Friday the 13th placed number seven on IGNs top twenty five franchises of all time. â€Å"One of the most influential franchises of the 1980s† (IGN 2010). I discussed the similarities of the two franchises, in the amount of movies, the characters, and the revenues of both franchises. The Friday the 13th franchise has made a little bit more money than Halloween, but they are both worth watching on a Friday night in October.